Alyssa Jones Portfolio

Alyssa Jones

Resume

Alyssa Jones

New York, NY · Open to new work

I'm the person organizations

bring in when the experience

isn't working, across design,

strategy, and production.

Research and ethnomusicology background. Four years shipping

products at scale. Currently building creative systems at Partlii and

redesigning institutional workflows at John Jay College.

View my work

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Based in

New York, NY

Background

Ethnomusicology, The New School

Currently at

Partlii · John Jay · Vibe

Looking for

Full-time & freelance roles

Who I am

Experience Strategist, Service

Designer & Creative Systems

Leader

Creative Systems Strategist — Partlii

Service Designer — John Jay College

Video Producer — Vibe Magazine

Currently working on

Production pipelines & brand strategy

Partlii Creative House

Institutional workflow redesign

John Jay College, CUNY

Artist interview content

Vibe Magazine

Years of experience

across design, strategy &

production

Disciplines, one coherent

approach

Who I am

Experience Strategist, Service

Designer & Creative Systems

Leader

Creative Systems Strategist — Partlii

Service Designer — John Jay College

Video Producer — Vibe Magazine

Currently working on

Production pipelines & brand strategy

Partlii Creative House

Institutional workflow redesign

John Jay College, CUNY

Artist interview content

Vibe Magazine

Years of experience

across design, strategy &

production

Disciplines, one coherent

approach

Tools I use

Figma

Framer

Miro

Premiere

Asana

Power Automate

SharePoint

Notion

Claude

“

My background in ethnomusicology trained me to embed

My background in ethnomusicology trained me to embed in communities, listen carefully, and surface what's

actually happening — not just what people say is

happening.

My background in ethnomusicology trained me to embed

in communities, listen carefully, and surface what's

actually happening — not just what people say is happening.

in communities, listen carefully, and surface what's

actually happening — not just what people say is

happening.

Disciplines, one coherent

approach

Selected work

Things I've made and fixed

See all →

Outcome

Zero Dev Dependency

Product Design / Mesh Communities

App Manager

Self-serve admin platform that let Mesh Communities' white-labeled app owners configure branding, pricing, and permissions without filing a developer request.

Systems DesignAdmin ToolsB2B SaaS

Read the case study →

Result

Every tester completed the final prototype.

UX Design / Independent project

BlackWall

A mobile app that makes it easier to find and support verified Black-owned businesses in your area.

UX ResearchProduct DesignBranding

Read the case study →

About me

I fix broken experiences. In

products, institutions, and

everywhere between.

I've shipped products at scale, rebuilt how institutions work, produced

content for major media, and built a creative studio's operations from

the ground up. The discipline changes. The approach doesn't.

I bring the same rigor to a workflow automation that I bring to a

product launch: start with the human, map the system, build

something that holds.

More about me

My methodology

“

Trained in ethnomusicology, I embed in communities, listen

Trained in ethnomusicology, I embed in communities, listen carefully, and surface what's actually happening, not just what

people say.

Trained in ethnomusicology, I embed in communities, listen carefully, and surface what's actually happening, not just what people say.

carefully, and surface what's actually happening, not just what

people say.

Background

Ethnomusicology → Human-Centered Design

A degree in Contemporary Music with a concentration in Ethnomusicology from The

New School isn't a quirky footnote. It's the research methodology that shapes

everything I do. Ethnomusicologists are trained to embed in communities, interpret

culture, and surface meaning from what people actually do, not just what they say.

That's exactly what the best researchers and designers do.

A degree in Contemporary Music with a concentration in Ethnomusicology from The New School isn't a quirky footnote. It's the research methodology that shapes everything I do. Ethnomusicologists are trained to embed in communities, interpret culture, and surface meaning from what people actually do, not just what they say. That's exactly what the best researchers and designers do.

Methodology

How I work

Discover

Embed in context

Through interviews, observation, and

cultural analysis I surface what's

actually happening, not just what

people report.

Through interviews, observation, and cultural analysis I surface what's actually happening, not just what people report.

Define

Map the system

Journey maps, service blueprints, and

process diagrams help me understand

where things break down and why.

Journey maps, service blueprints, and process diagrams help me understand where things break down and why.

Develop

Build across mediums

I design across whatever medium the

problem requires: Figma prototypes,

workflow automations, production

pipelines.

I design across whatever medium the problem requires: Figma prototypes, workflow automations, production

pipelines.

Deliver

Build for longevity

Documentation, governance

standards, and knowledge systems

ensure the work holds up after I'm

gone.

Documentation, governance

standards, and knowledge systems ensure the work holds up after I'm gone.

Skills

What I bring to the table

Experience & Service Design

→

Journey mapping & service blueprints

→

Human-centered research & facilitation

→

Participatory design & co-creation

→

UX/UI design & prototyping

→

Information architecture

→

UX writing & content strategy

Systems & Transformation

→

Workflow automation (Power Automate)

→

Knowledge management ecosystems

→

Design systems & component libraries

→

Digital form design

→

Documentation & governance

→

Change management

Creative Strategy & Production

→

Brand narrative & editorial direction

→

Vertical video production & post

→

Content systems & distribution

→

Artist & creator development

→

Creative operations & pipelines

→

Social media strategy

Common questions

Do you take on freelance or contract work?

Yes. I'm currently open to freelance, contract, and full-time opportunities across product design, service design, digital transformation, and

creative strategy. Reach out at contact@alyssajux.com.

Yes. I'm currently open to freelance, contract, and full-time opportunities across product design, service design, digital transformation, and creative strategy. Reach out at contact@alyssajux.com.

What kinds of organizations do you work best with?

I've worked with creator platforms, higher education institutions, independent studios, and media companies. I work best with organizations that

have complex, human-centered problems and are open to research-informed approaches.

I've worked with creator platforms, higher education institutions, independent studios, and media companies. I work best with organizations that have complex, human-centered problems and are open to research-informed approaches.

What does your process actually look like?

It depends on the problem. I always start by embedding in the context: talking to people, mapping what's actually happening. From there I move

into design, systems building, or strategy depending on what the situation calls for.

It depends on the problem. I always start by embedding in the context: talking to people, mapping what's actually happening. From there I move into design, systems building, or strategy depending on what the situation calls for.

Let's make something

worth making

Open to full-time, contract, and freelance opportunities in design,

strategy, and creative production.

Get in touch

contact@alyssajux.com

linkedin.com/in/alyssa-n-jones

Location

New York, NY — open to remote

contact@alyssajux.com